All online bookings are made through our Timely booking system and require a $50 deposit to secure your appointment.
The deposit is forfeited if you cancel within 48 hours of your appointment or fail to attend without notice. With more than 48 hours’ notice, the deposit is credited toward a future appointment or refunded to your original payment method.
When booking through Timely, you are required to provide your name, date of birth, email address, phone number, and gender to complete the booking. Emergency contact details and a medical history questionnaire are collected via a consultation form sent prior to your appointment and must be completed before treatment can proceed.
A minimum of 48 hours’ notice is required to cancel or reschedule. The $50 deposit is forfeited for cancellations within 48 hours and no-shows. With 48+ hours’ notice, the deposit is credited or refunded.
To cancel or reschedule, use the Book Online button on our website to access Timely. Cancellations via social media will not be accepted.
All payments are processed via the TimelyPay terminal. A card processing surcharge – set by Timely and passed on at cost in accordance with ACCC regulations – applies to all card transactions at the following rates:
The surcharge is not a profit margin for Anova Skin Clinic. It will be displayed on the terminal screen before you confirm payment, and by proceeding you agree to it.
The $50 deposit is collected online at time of booking. The remaining balance is due on the day of your appointment. We accept Visa, Mastercard, and EFTPOS. Cash is not accepted.
Anova Skin Clinic offers discounted treatment packages. By purchasing a treatment package, you agree to the following conditions:
The following conditions apply to all gift cards purchased at Anova Skin Clinic:
Anova Skin Clinic stocks professional skincare products from multiple brands to support treatment outcomes and maintain skin health between appointments.
Prescribed Skincare Protocols Many treatments require a prescribed skincare preparation protocol in the weeks prior. This is a clinical requirement advised by your dermal clinician at consultation. Failure to follow it may result in treatment being deferred or modified, and Anova Skin Clinic accepts no liability for suboptimal outcomes where preparation has not been followed.
Product Sales Prices are as displayed in-clinic and subject to change. Products support your treatment plan and are not guaranteed to produce specific results independently of professional treatment. Brand and product availability are subject to change without notice.
Returns & Refunds Your rights under the Australian Consumer Law (ACL) apply to all purchases. A remedy will be provided for faulty, unfit, or misdescribed products.
Warranties & Liability Products are sold in their original manufacturer condition. Anova Skin Clinic is not liable for manufacturer defects beyond ACL requirements. Liability for any product sold is limited to its purchase price.
All treatments at Anova Skin Clinic are performed by a qualified dermal clinician holding a Bachelor of Dermal Sciences using TGA-registered technologies.
A skin consultation is required prior to commencing any treatment program. You must disclose all current medications, medical conditions, skin conditions, allergies, and recent cosmetic or medical procedures. Providing false or incomplete information releases Anova Skin Clinic from liability for any resulting adverse outcomes.
Anova Skin Clinic reserves the right to decline, defer, or modify any treatment if the treating dermal clinician determines it is not safe or clinically appropriate.
Treatment proceeds only after written informed consent is obtained. By signing, you confirm you understand:
Consent is treatment-specific and required each time a new treatment type is introduced. You may withdraw consent at any time before treatment commences.
Individual results vary and are influenced by skin type, age, lifestyle, aftercare adherence, and number of treatments completed. Anova Skin Clinic does not guarantee specific outcomes, and liability is limited to the cost of the treatment received.
We are not liable for complications arising from:
We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For full details – including how we handle clinical photographs and data held within Timely and Clinical Imaging Australia – please read our Privacy Policy, available on our website. By booking, you acknowledge you have read and understood our Privacy Policy.
Standardised clinical photographs may be taken using our Clinical Imaging Australia system, forming part of your clinical record for documentation and treatment progress tracking. Images are not used for marketing or social media without your prior consent. Where Anova Skin Clinic seeks to use before-and-after images for marketing or social media purposes, clients will be asked to sign a Photography Release Consent Form. Signing is entirely voluntary and has no bearing on the treatment you receive. Full details are set out in our Privacy Policy.
Clients under 18 require written consent from a parent or legal guardian before any treatment can be performed. Consent must be obtained prior to the first appointment, signed by a verified parent or guardian, and retained on file. Treatment will not proceed without it.
These Terms & Conditions are governed by the laws of Western Australia, and any disputes are subject to the exclusive jurisdiction of the Western Australian courts.
By booking online through Timely or attending an appointment, you confirm you have read, understood, and agree to these Terms & Conditions in full.
